Who We Are
This Privacy Policy explains how Gravitfy Studio (“we”, “us”, “our”) collects, uses, discloses and protects personal information when you visit gravitfystudio.com, place an order, contact us, or otherwise interact with our printing, packaging, branding, photography and videography services. Gravitfy Studio operates from Delhi NCR, India. If you have questions about this policy, contact us via the details on our Contact page.
Information We Collect
We collect information you provide directly and information collected automatically:
- Order and account information: name, billing and shipping address, email, phone number, and order details when you place an order or request a quote through our WooCommerce store.
- Payment information: we use third-party payment processors (including WooPayments and UPI-based payment gateways) to process transactions. We do not store your full card or UPI credentials on our servers — these are handled directly by our payment processors under their own privacy and security policies.
- Contact and quote requests: information you submit via our contact form, WhatsApp chat, or email, including your name, contact details, and the content of your enquiry.
- Comments: if you leave a comment on our site, we collect the data shown in the comment form, plus your IP address and browser user agent string to help with spam detection.
- Automatically collected data: IP address, browser type, device information, pages visited, and referring pages, collected via cookies and analytics tools.
Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
- Essential cookies: to operate our shopping cart, checkout, and account login (WooCommerce).
- Analytics: we use tools such as Google Analytics/Site Kit and Microsoft Clarity to understand how visitors use our site (e.g. pages viewed, session behaviour) so we can improve it.
- Advertising and remarketing: we use the Meta (Facebook) Pixel to measure ad performance and show relevant ads to past visitors on Facebook and Instagram.
- Comment cookies: if you leave a comment, you may opt in to saving your name, email, and website in a cookie for your convenience on future comments; these last one year.
You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality, such as checkout.
How We Use Your Information
- To process and fulfil your orders and quote requests
- To communicate with you about your order, enquiry, or account (including via email or WhatsApp)
- To send marketing communications where you have opted in (e.g. via our email newsletter), which you can unsubscribe from at any time
- To improve our website, products, and services
- To detect and prevent fraud, spam, and security issues
- To comply with legal and tax obligations
Who We Share Your Data With
We share personal data only where necessary, including with:
- Payment processors, to complete your transaction
- Shipping and logistics partners, to deliver your order
- Email marketing providers (Mailchimp), if you opt in to our newsletter
- Analytics and advertising providers (Google, Meta, Microsoft Clarity), as described above
- Law enforcement or regulators, where required by law
We do not sell your personal data to third parties.
Data Retention
We retain order information for as long as needed to fulfil the order and to comply with our legal, tax, and accounting obligations. Comment data is generally retained indefinitely so we can recognize follow-up comments. You may request deletion of your personal data at any time, subject to our legal retention obligations (see “Your Rights” below).
Your Rights
Subject to applicable law, you may have the right to access, correct, export, or request deletion of the personal data we hold about you. To exercise these rights, contact us via our Contact page. We will respond within a reasonable timeframe.
Data Security
We use reasonable technical and organizational measures — including HTTPS encryption and secured payment processing — to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Embedded Content
Pages on this site may include embedded content (e.g. videos, maps, social posts). Embedded content from other websites behaves as if you visited that other website directly, and that site may collect data about you, use cookies, and track your interaction with the embedded content.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out via our Contact page or WhatsApp.
Last updated: September 2026.